All class bookings are online through the goteamup system. Classes must be pre-booked. Memberships are monthly direct debit. Class credits are applied to members accounts on the first of every month and payment is collected within the month whichever the date is set during sign up. This can be changed for a specific date too upon request.
Membership packages
Silver membership 4 credits per month
Gold membership 8 classes per month
Platinum membership 12 classes per month
Booking classes and refunds with memberships
Classes can be booked once per week if on a silver membership for example. This will give members one class per week for the month. If a member cannot make it during a week for whichever reason the they have the option to double up and take two classes the following week. This provides members with flexibility and saves them missing out completely all they need to do is book into the classes on the weekly schedule.
Refunds
If a member has booked a class and cannot make it, we have a 12 hour cancelation policy in place. A member can unbook the class on the system to get a credit refund which they can use for another class.
Unbooking classes
We ask all members to unbook classes even if its during the 12 hour policy in the case of another member on the waitlist during that day for that class.
Extra classes or drop in classes
If a member has used all credits within the month they can pay separate to attend using a drop in rate providing there is space in the class. We have limited drop in rates for non members due to lesson planning and keeping consistency within the classes.